Privacy Policy

Privacy Policy

This Privacy Policy outlines how we collect, use, maintain, and disclose information collected from our bespoke clothing website. This Privacy Policy applies to all products and services offered.

Your Personal and Business Information

We may collect personally identifiable information from users in various ways, including but not limited to when users visit our website, save designs, place orders, participate in surveys, and use other activities, services, features, or resources we offer on the website. If necessary, we may request users’ names, email addresses, mailing addresses, phone numbers, and payment information to save their designs or process their orders. To ensure service quality and maintain customer service levels, we log all incoming and outgoing calls. We may also periodically replay your calls, either live or after they end.

When you visit our website, we automatically collect certain information about your device, including your web browser information, IP address, time zone, and some cookies installed on your device. In addition, when you browse the website, we collect information about the web pages or products you view, the websites or search terms that led you to our website, and information about how you interact with the website.

We collect user-uploaded or created design content, which may contain images and/or text that may contain personal information voluntarily provided by the user.

We only collect personally identifiable information if the user voluntarily provides it. Users can always choose to refuse to provide personally identifiable information, but doing so may prevent them from participating in certain website activities, such as saving designs or placing orders.

Since login does not require a password, your design work will be publicly available if someone else logs in using your email address. Your invoices will also be publicly available after shipment for our customers to view.

Non-Personally Identifiable Information
When users interact with our website, we may collect non-personally identifiable information. Non-personally identifiable information may include browser name, computer type, and technical information about the technology used by the user to connect to our website, such as operating system, internet service provider, and other similar information.

Cookies and Other Tracking Mechanisms
Our website uses cookies, pixels, and other tracking technologies. Cookies are small text files that can be downloaded to your device when you visit the website. Cookies enable us to analyze website usage and monitor website performance to improve user experience. Our website also supports third-party cookies placed by our service providers and third parties, including our advertisers.

By using this website, you consent to our use of cookies for the following purposes:

Essential Cookies

These cookies are essential for the basic performance of the website and for allowing you to use the website and its features.

Performance or Analytics Cookies

These cookies collect information about user behavior on the website, such as the number of visits and traffic sources, to improve website performance. One of the tools we use is Google Analytics, which helps us understand how users interact with the website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Google Analytics may also use its own cookies to track website interactions and activity, such as website visit duration, whether the website has been visited, and any referring websites.

Functional Cookies

These cookies track and remember user preferences and past choices on the website to provide a fully functional and personalized experience. These cookies may be set by us or third-party providers who add services to our website.

Targeted Cookies

These cookies may be set by third parties through our website to track the content you browse, the links you click, and your browser and device information and IP address in order to show you relevant advertisements on other websites and platforms. We and our advertisers may use your personal information to provide you with targeted advertising or marketing information that we believe may be of interest to you.

Social Media Cookies

These cookies include website plugins and social media buttons that allow you to like or share content with others.

You can choose to set your browser to refuse cookies or to be alerted when cookies are received. If you do so, please note that some features of the website may not function properly or may not achieve the desired effect.

Use of Information

We may collect and use your personal information for the following purposes:

To improve customer service

Your information helps us respond more effectively to your customer service requests and support needs.

Personalized user experience

We may use aggregated information to understand how our users share the services and resources offered on our website.

To improve our website

We will continuously strive to improve our website services based on the information and feedback you provide.

Processing Transactions

We only use information voluntarily provided by users when placing an order to the extent necessary to process the order. We will not share such information with any third parties except where necessary to complete the order. We may contact users by email or SMS to process their orders.

Managing Contests, Promotions, Surveys, or Other Website Features

We may send users information on topics we believe they may be interested in, such as monthly emails or follow-ups for future business.

For Marketing and Advertising Purposes

We may send users marketing and advertising information and updates related to their orders and respond to user inquiries and/or other requests or questions. By providing an email address, you consent to being added to our mailing list. You will receive emails containing promotional information, company news, updates, information on related products or services, etc.

How We Protect Your Information

We take appropriate measures for data collection, storage, and processing, as well as security measures, to prevent unauthorized access, alteration, disclosure, destruction, or misuse of your personal information. Sensitive and private data exchanged between the website and its users is transmitted through SSL secure communication channels and is protected by encryption and digital signatures. Although we use strong encryption technology when transmitting your personal information, no data security system is absolutely secure, and we cannot guarantee the security of any information you disclose online. By providing personal information online, you acknowledge and agree to the inherent security risks involved.

Disclosure of Your Personal Information

We will not sell, exchange, or rent users’ personally identifiable information. We may share general aggregate information, which does not contain any personally identifiable information about you, with our business partners, trusted affiliates, and advertisers for the purposes described above. We may use third-party service providers to assist us in operating our business and website, or to manage related activities on our behalf, such as sending emails or text messages. If you have granted us such permissions when you register or place an order, we may share your information with these third parties for limited purposes necessary to process your order.

We may also disclose your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information that we receive, or otherwise protect our rights.

Do Not Track

Please note that we do not currently respond to your browser’s “Do Not Track” signal.

Data Retention

Unless you request that we delete it, we may retain the personal information you provide through our website in our records and for marketing purposes. We also retain recordings of your incoming and outgoing calls in our systems.

Please use this form to request the deletion of your data.

Privacy Policy Changes
We reserve the right to update this Privacy Policy at any time. After an update, we will modify the update date at the bottom of this page. We encourage users to review this page periodically to understand how we protect your personal information. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and be aware of any changes.

You accept these terms. By using this website, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our website.